Frequently Asked Questions

If you’ve never rappelled before, you can still join Jungle Boss’s adventure tour. Before you rappel, the guide and the safety support team will instruct you in the necessary skills for this activity.

In addition, for the “Ultimate Adventure Conquest of the Kong sinkhole” tour, the itinerary includes a full day before the tour for familiarization with the equipment and training in the necessary skills before the 100-meter rappel.

In the most urgent case where you absolutely cannot swim, you may be assisted in moving by using the porters’ cargo raft (only applicable to the 3D2N Tiger Cave System Exploration tour).

• Cardiovascular, blood pressure, musculoskeletal, and asthma-related conditions are not recommended for participating in the tour.
• For tours with zipline activities, participants should not have a fear of heights.
• Guests who have a fear of the dark or of confined spaces should also consider carefully.

• General health requirements: Participants must not have medical conditions related to cardiovascular disease, blood pressure, bones/joints, or asthma. For tours with rope activities, participants must not have a fear of heights. Guests who are afraid of the dark or confined spaces should also consider carefully.
• One-day tours require guests to be 9 years old or older; two-day and three-day tours require guests to be 15 years old or older.
• The “Ultimate Adventure Conquest of Kong Sinkhole” tour requires an age range of 16–65. Visitors must also ensure they have good physical fitness to complete a daily 8–10 km route across various types of terrain such as climbing slopes, climbing rocky mountains, rope swinging (6 m–10 m–100 m), swimming through cave entrances, and walking in dark caves.

If you have any medical conditions, please let us know in advance. We will consult with our safety experts to evaluate if we can safely accommodate you on the tour given your medical circumstances. We want to have an open discussion to see if any precautions need to be taken to ensure your health and wellbeing. Keep in mind our tours take place in remote wilderness, away from medical facilities. However, most medical conditions do not automatically disqualify participation. We aim to take all proper precautions so those with medical conditions can participate comfortably and safely. Please be open with us about your needs so we can determine if our tour is right for you. Your health and safety is our top priority.

Absolutely, you will be provided with a life jacket for your safety during the adventure. Additionally, a dedicated safety assistant will be available to assist you throughout your experience. On some overnight tours, a rubber boat is also available. Please refer to the cave swimming skills to be well prepared for your upcoming adventure trip!

While having prior caving, hiking, and camping experience can be advantageous, it's not mandatory. Jungle Boss provides expert guidance to assist you in selecting the most suitable itinerary based on your level of experience. Additionally, our safety assistants are readily available to support you during trekking or caving activities.

For the Kong Collapse Top Adventure tour, participants are required to undergo a one-day caving skills training session with the Jungle Boss crew before departure. This training ensures everyone is adequately prepared for the adventure ahead.

Our tours span a spectrum from relaxed to highly adventurous. To align with your abilities and preferences, refer to the Adventure Level specified on each tour page:

Level 1: Involves very easy walking and activities suitable for everyone.

Level 2: Designed for casual adventurers, offering activities of easy to moderate intensity.

Level 3: Presents moderate physical activity tailored for weekend warriors.

Levels 5-7: Tailored for seasoned thrill-seekers and athletes, featuring strenuous to extremely challenging experiences.

Explore the specific details provided on each tour page to determine if the Adventure Level aligns with your comfort zone. Whether you seek leisurely excursions or heart-pounding challenges in the jungle, we offer diverse adventures suitable for every preference. Find the adventure that best suits you and join us for an unforgettable experience!

You should use shoes that are non-slip, drain water well, lightweight, and quick-drying, because during the trek you will cross many streams/waterfalls.

Jungle Boss can provide guests with high-top canvas shoes (military-style shoes) to borrow, sizes 37–45.

To minimize your backpack, Jungle Boss suggests what you should bring as follows:

- For the 01-day tour: prepare a small backpack, 01 set of long pants and long-sleeved shirts (recommend quick dry materials), 01 swimming suit, a towel, 01 pair of long socks, sunglasses, and insect repellent. 

- For overnight tours: Please prepare a medium-sized backpack, one or two sets of long pants and a long-sleeved shirt (quick dry), swimming suits, from 01 to 03 sets of changing clothes, 02 pairs of long socks, 01 pair of sandals or flip-flops, sunglasses, insect repellent.

You don't need to bring your own caving or camping gear as Jungle Boss provides all necessary safety equipment and camping essentials. However, if you prefer using your gear, feel free to discuss this with our consultant team.

Jungle Boss is using PVI insurance. Specifically:

- For 2-day tours, the insurance package is valued at VND 60,000,000 per case.

- For 3-day tours, the insurance package is valued at VND 80,000,000 per case.

- For 5-day tours: The insurance package is valued at VND 100,000,000 per case.

Phong Nha – Ke Bang beherbergt ein äußerst reichhaltiges und vielfältiges Ökosystem von Tieren und Pflanzen. Mit etwas Glück können Sie seltene Primatenarten wie den Ha Tinh-Langur, den Rotshanked-Douc, Gibbons, Lori, verschiedene Affenarten, Wildschweine, Serau, Eichhörnchen, Hirsche, Bären, Zibetkatzen usw. antreffen. Besonders in der Schmetterlingssaison können Sie Tausende von Schmetterlingen sehen, die wunderschön den Himmel bedecken.

Yes, there are. we are in the middle of the tropical jungle best place for leeches. However, don’t worry! please wear long socks and keep your pants inside the sock to help prevent leeches. Jungle Boss also provides leeches spray which is very useful.

We acknowledge the potential risks associated with thunderstorms and lightning strikes, which can cause severe harm or even fatalities among hikers annually. While direct lightning strikes are rare, the dangers of indirect strikes demand serious attention. Our priority is to educate on how to prevent exposure to lightning and how to respond in case of proximity to it. 

Jungle Boss has developed a comprehensive risk management protocol designed by our experts specifically to mitigate the risk of lightning during tours. We urge all participants to thoroughly review and follow the provided instructions for maximum safety.

No. The single tent fee is already fully included in the tour price; you don’t need to pay any additional incidental charges.

No. Please take care of your own breakfast on the departure day.

To protect the natural environment, visitors are not allowed to use shampoo or shower gel containing chemical ingredients on Jungle Boss adventure tours. We provide eco-friendly, biodegradable shampoo for you to use throughout the tour.

- Bathing: The campsites on Jungle Boss tours are set up near water sources such as lakes, rivers, and streams. The water in these areas is mostly always clean and clear year-round. Visitors can freely swim and bathe comfortably in these areas. Safety assistants will always be on duty, ready to respond and support you in any situation.

With the goal of protecting the natural environment, visitors are not allowed to use shampoo or shower gel containing chemical ingredients on Jungle Boss adventure tours. We provide eco-friendly biological shampoo throughout the tour.

- Sanitation: Jungle Boss uses bio-toilets for all adventure tours. The toilet is set up inside a toilet tent; inside there is a toilet with a standard seat and a waste bucket. After using it, you use the prepared rice husks and sprinkle them into the bucket to prevent bacteria and odors. Toilet paper and hand sanitizer are placed right next to it. Each Jungle Boss toilet tent also has a scented deodorizer bag to neutralize odors and add a pleasant fragrance.

Please note: always use this toilet; relieving yourself outdoors in nature is not permitted, to avoid impacting the environment and ecosystem.

On the morning the tour departs, Jungle Boss will provide each guest with one personal 1-liter water bottle. In addition, the porter will carry extra water, so during the trek, if you need any, please contact the porter to get some. The amount of water is unlimited.

All campsites will have clean water for you to refill your bottle for the next day’s hike.

For vegetarian guests, Jungle Boss’s chefs will prepare separate vegetarian dishes for you. In addition, guests can also suggest the dishes they want. Jungle Boss’s chefs will try to prepare them as best as possible within their capabilities.

During our tours, Jungle Boss offers a diverse range of Vietnamese-style food options made of ingredients such as rice, meat, vegetables, fish, eggs, and more. We cater to various dietary preferences including options for vegan, and vegetarian meals. If you have any specific dietary requirements, please inform us in advance so we can accommodate your needs accordingly.

Because Jungle Boss tours take place deep in the forest, there will be no phone signal, electricity, or Wi‑Fi. However, at some points on the tour you may sometimes be able to pick up a Vina or Viettel mobile signal.

If you need to call home, please contact the tour guide for more detailed support.

For Jungle Boss overnight tours, the porter team will help carry up to 3 kg of luggage per person for guests.

Please note that you should bring enough items for the days and send items needed on days 2, 3, and 4 of the tour to the porters. For items such as towels, swimwear, drinking water, glasses, etc., you should keep them with you to use along the way.

When sending the tour booking confirmation, the Sales Team will attach the file “Items provided & items to prepare” for you to get ready.

For luggage you don’t need during the tour, you can leave it in the storage room at Jungle Boss company’s office and pick it up after the tour. Valuables can be stored in personal lockers in the storage room.

The temperature in the caves ranges from 23 to 26 degrees. In winter, the temperature can drop to about 17 to 20 degrees.

The water temperature in the cave will change seasonally, fluctuating between about 18 and 20 degrees.

Phong Nha has two seasons: the rainy season and the dry season. And at each time, the tours offer their own unique beauty:
+ Dry season (March to September): dry roads, clear blue skies, and beautiful water colors in the lakes, rivers, and streams.
+ Rainy season (October to February of the following year): cool air and lush scenery. In addition, this season often has unexpected waterfalls, water columns dripping from the cave ceiling, or very beautiful pools of standing water inside the cave.

Jungle Boss does not have a fixed tour-closure schedule; it depends on the weather conditions each year.
Jungle Boss tours run on two routes: Route 17 includes Ma Da and Tra Ang; Route 24 includes Tiger Cave, Over Cave, and Pygmy Cave. These areas have different terrain. Route 24 is higher in elevation, so light or scattered rain does not affect the itinerary.

If you plan to join a tour during the rainy season (late September to November), the Sales Team will regularly update the weather situation so guests can arrange or reschedule their plans.

Yes. In cases of epidemics or natural disasters, Jungle Boss always supports guests in rescheduling. If you want to cancel/request a refund, please notify us 7 days in advance to receive a 100% refund; 3–5 days in advance you will receive a 50% refund. If you cancel 3 days before the tour, you will not receive a refund.

If we have to cancel a tour due to weather, we will inform you as soon as possible and provide alternative options without extra costs, such as an alternate tour, new date, or a full refund.

You have to be responsible for the environment. All illegal activities are forbidden. Do not separate from the group, do not jump on rocks or rotten trees, watch your steps, and respect the local customs. Please read the environment protection rules and survival rules here.

We prioritize customer satisfaction and aim to accommodate your needs with flexible policies for changes in departure dates or tour cancellations. For detailed information regarding our cancellation policies and procedures, please refer to the specific details outlined in our policy documentation.

You need to make full payment within 3 days of booking to confirm your reservation for a one-day tour.

At Jungle Boss, we always stay on customer’s side to understand and give the best solutions at your best satisfaction with a flexible cancellation policies. Please find the detailed cancellations policies.