Q: If I can to change the departure date or cancel the tour, what are the policies?

At Jungle Boss, we always stay on customer’s side to understand and give the best solutions at your best satisfaction with a flexible cancellation policies. Please find the detailed cancellations policies.

Question 1

What happens if bad weather causes a tour cancellation?

Accepted Answer

If we have to cancel a tour due to weather, we will inform you as soon as possible and provide alternative options without extra costs, such as an alternate tour, new date, or a full refund.

Question 2

What should I notice during the tours?

Accepted Answer

You have to be responsible for the environment. All illegal activities are forbidden. Do not separate from the group, do not jump on rocks or rotten trees, watch your steps, and respect the local customs. Please read the environment protection rules and survival rules here.

Question 3

Are there leeches in the jungle?

Accepted Answer

Yes, there are. we are in the middle of the tropical jungle best place for leeches. However, don&rsquo;t worry! please wear long socks and keep your pants inside the sock to help prevent leeches. Jungle Boss also provides leeches spray which is very useful.

Question 4

How to avoid thunderstorms & lightning during the tours?

Accepted Answer

We acknowledge the potential risks associated with thunderstorms and lightning strikes, which can cause severe harm or even fatalities among hikers annually. While direct lightning strikes are rare, the dangers of indirect strikes demand serious attention. Our priority is to educate on how to prevent exposure to lightning and how to respond in case of proximity to it. 
Jungle Boss has developed a comprehensive risk management protocol designed by our experts specifically to mitigate the risk of lightning during tours. We urge all participants to thoroughly review and follow the provided instructions for maximum safety.

Question 5

If I can change the departure date or cancel the tour, what are the policies?

Accepted Answer

We prioritize customer satisfaction and aim to accommodate your needs with flexible policies for changes in departure dates or tour cancellations. For detailed information regarding our cancellation policies and procedures, please refer to the specific details outlined in our policy documentation.

Question 6

When do I need to make full payment to confirm my one-day tour booking?

Accepted Answer

You need to make full payment within 3 days of booking to confirm your reservation for a one-day tour.

Question 7

If I can to change the departure date or cancel the tour, what are the policies?

Accepted Answer

At Jungle Boss, we always stay on customer&rsquo;s side to understand and give the best solutions at your best satisfaction with a flexible cancellation policies. Please find the detailed cancellations policies.

Question 8

What if I have a medical condition? Can I still join the tour?

Accepted Answer

If you have any medical conditions, please let us know in advance. We will consult with our safety experts to evaluate if we can safely accommodate you on the tour given your medical circumstances. We want to have an open discussion to see if any precautions need to be taken to ensure your health and wellbeing. Keep in mind our tours take place in remote wilderness, away from medical facilities. However, most medical conditions do not automatically disqualify participation. We aim to take all proper precautions so those with medical conditions can participate comfortably and safely. Please be open with us about your needs so we can determine if our tour is right for you. Your health and safety is our top priority.

Question 9

What should I pack on the tours?

Accepted Answer

To minimize your backpack, Jungle Boss suggests what you should bring as follows:
- For the 01-day tour: prepare a small backpack, 01 set of long pants and long-sleeved shirts (recommend quick dry materials), 01 swimming suit, a towel, 01 pair of long socks, sunglasses, and insect repellent. 
- For overnight tours: Please prepare a medium-sized backpack, one or two sets of long pants and a long-sleeved shirt (quick dry), swimming suits, from 01 to 03 sets of changing clothes, 02 pairs of long socks, 01 pair of sandals or flip-flops, sunglasses, insect repellent.

Question 10

What kind of food provided during the tours?

Accepted Answer

During our tours, Jungle Boss offers a diverse range of Vietnamese-style food options made of ingredients such as rice, meat, vegetables, fish, eggs, and more. We cater to various dietary preferences including options for vegan, and vegetarian meals. If you have any specific dietary requirements, please inform us in advance so we can accommodate your needs accordingly.

Question 11

Do I have to bring my own caving gears and camping gears?

Accepted Answer

You don't need to bring your own caving or camping gear as Jungle Boss provides all necessary safety equipment and camping essentials. However, if you prefer using your gear, feel free to discuss this with our consultant team.

Question 12

Am I allowed to join tours if I can not swim?

Accepted Answer

Absolutely, you will be provided with a life jacket for your safety during the adventure. Additionally, a dedicated safety assistant will be available to assist you throughout your experience. On some overnight tours, a rubber boat is also available. Please refer to the cave swimming skills to be well prepared for your upcoming adventure trip!

Question 13

What kind of skills do I need to have?

Accepted Answer

While having prior caving, hiking, and camping experience can be advantageous, it's not mandatory. Jungle Boss provides expert guidance to assist you in selecting the most suitable itinerary based on your level of experience. Additionally, our safety assistants are readily available to support you during trekking or caving activities.
For the Kong Collapse Top Adventure tour, participants are required to undergo a one-day caving skills training session with the Jungle Boss crew before departure. This training ensures everyone is adequately prepared for the adventure ahead.

Question 14

What are the different levels of Adventure tours?

Accepted Answer

Our tours span a spectrum from relaxed to highly adventurous. To align with your abilities and preferences, refer to the Adventure Level specified on each tour page:
Level 1: Involves very easy walking and activities suitable for everyone.
Level 2: Designed for casual adventurers, offering activities of easy to moderate intensity.
Level 3: Presents moderate physical activity tailored for weekend warriors.
Levels 5-7: Tailored for seasoned thrill-seekers and athletes, featuring strenuous to extremely challenging experiences.
Explore the specific details provided on each tour page to determine if the Adventure Level aligns with your comfort zone. Whether you seek leisurely excursions or heart-pounding challenges in the jungle, we offer diverse adventures suitable for every preference. Find the adventure that best suits you and join us for an unforgettable experience!

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