Cancellation Policy

I. ONE-DAY TOURS

• 100% Refund: If the customer cancels the service 3 days before the tour departure date.
  
  
• 50% Refund: If the customer cancels the service 24 hours before the tour departure date.
  
  
• No Refund: If the customer cancels the service within 24 hours of the tour departure date.
  
  
• Customers can change their service selection: If the customer submits a change request 3 days before the tour departure date, subject to the availability of the tour.

II. TOURS OF TWO DAYS OR MORE

• 100% Refund: If the customer cancels the service 7 days before the tour departure date.
  
  
• 50% Refund: If the customer cancels the service 3 days before the tour departure date.
  
  
• No Refund: If the customer cancels the service within 3 days of the tour departure date.
  
  
• Customers can change their service selection: If the customer submits a change request 7 days before the tour departure date, subject to the availability of the tour.

III. POLICIES FOR ALL TOURS

• Booking Confirmation: From the date of receiving the confirmation email, customers are kindly requested to make a deposit or full payment within 03 days to confirm the booking. If payment is not made within the specified time frame, Jungle Boss Tours reserves the right to cancel the booking without prior notice.
  
  
• Request Method: Cancellation and service change requests will only be accepted via email or message sent to Jungle Boss Tours' contact address.
  
  
• Force Majeure (Customer): In the event that a customer is forced to return during the tour for any reason, Jungle Boss will not provide a refund or any additional compensation. Any travel or other incurred expenses (if any) will be the responsibility of the customer.
  
  
• Itinerary Changes: If there is any perceived threat to the safety of the group, our tour guide reserves the right to modify the itinerary accordingly.
  
  
• Force Majeure (Jungle Boss Tours): Jungle Boss Tours reserves the right to unilaterally cancel tours due to force majeure events such as weather conditions, epidemics, natural disasters, fire, floods, earthquakes, war, or terrorism. In such cases, Jungle Boss Tours will provide a 100% refund of the tour price paid by the customer and will not be liable for any related expenses such as transportation, accommodation, meals, or other costs incurred by the customer.
  
  
• Cancellation Due to Weather: In the specific case of tour cancellation due to weather conditions, Jungle Boss Tours will notify customers as soon as possible and offer the following alternative options:
  
  
• Jungle Boss Tours may change the departure date at no additional cost.
  
  
• Jungle Boss Tours may offer an alternative tour not affected by the weather conditions. Customers will receive a refund for the price difference if the alternative tour is cheaper, or will be required to pay the price difference if the alternative tour is more expensive than the original booking.
  
  
• Jungle Boss Tours will provide a 100% refund of the tour price if the customer does not agree to the above options.